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By confirming your booking, you agree to the following terms and conditions.

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Booking & Payment

• All bookings must be paid in full prior to dispatch.

• Your booking is only confirmed once full payment has been received.

• All hires are shipped directly to you (the customer) — not to venues.

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Nature of Hire

This is a dry hire (DIY) service.

• All drapes are pre-styled and ready to hang

• A modular frame system and instructions are included

• No installation is included unless otherwise agreed

If you require assistance during setup, please contact us — we are happy to help guide you.

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Responsibility & Care

Once your hire arrives, you are the caretaker of the drape and all components.

These pieces are handcrafted and should be treated with care and respect — like a piece of art.

You are responsible for:

• Safe setup

• Monitoring while installed

• Proper pack down

• Returning all items in original condition

If you are unable to supervise the setup or installation, you must assign someone responsible to act as caretaker.

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Outdoor Use & Safety

Our drapes can be used outdoors at your own risk, but strict care must be taken.

• Do not install in windy conditions

• Do not leave installed overnight outdoors

• Do not leave exposed to rain or wet conditions

• Do not drag fabric on the ground

⚠️ Drapes act like a sail and can become dangerous in wind.

If installing outdoors, you must use appropriate stabilisation such as:

• Weights or sandbags

• Or securely anchoring with stakes (e.g. waratahs)

Failure to properly secure the structure may result in damage and liability.

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Cleaning & Damage

• Drapes must be returned in clean, dry condition

• Extreme soiling will incur a $400 cleaning fee

Any damage will incur:

• Repair costs, or

• Replacement costs ranging from $100 – $4000 depending on severity

You will also be liable for:

• Loss of income if subsequent bookings cannot be fulfilled due to damage or late return

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Returns & Collection

• Your hire must be packed down and ready for collection on the agreed date (next business day unless arranged otherwise)

• Items must be complete and in original condition

Late returns:

• Will incur an additional hire fee for every 5 days the items are not collected

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Trust-Based System

We do not take bonds.

We operate on trust — please respect this.

Any damage, loss, or breach of terms will be invoiced accordingly.

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Cancellations

• Cancellations must be made at least 1 month prior to your event

• If your booking was made within one month of the event, cancellations must be made at least 2 weeks prior

Cancellations outside of these timeframes may not be eligible for refund.

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Faults & Equipment Issues

If your frame or components are faulty or you are unable to erect the structure:

• Contact us immediately

• We will assist in troubleshooting

• If required, we will arrange a replacement solution locally at our cost​

Support

Clear instructions are included with your hire.

If you experience any issues during setup, please contact us — we’re here to help.

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Agreement

By proceeding with your booking and payment, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

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Contact

For any questions or support, please contact:
sorcery@silkandsorcery.com - 0212951349